Terms & Conditions
Please read the following carefully as the lettings of the properties shall be solely upon the terms and conditions appearing below and upon no other terms.
1. YOUR VILLA BOOKING
a) Your Villa reservation is made between Milo Music Limited and the signatory of your quotation who must be over 18 years of age ('you'). All correspondence to Milo Music Limited is to be addressed to: Milo Music Limited, 36 Leroy Street, London, SE1 4SP, UK (Registered Company No 1808206), who are trading as Miloco Villas.
b) Milo Music Ltd t/as Miloco Villas (the Company) is a company registered in the United Kingdom whose registered office is at 5th Floor, Durkan House, 155 East Barnet Road, EN4 8QZ
c)The contract between you and Milo Music Limited is in all circumstances to be governed by these booking conditions.
d) No legally binding agreement shall come into existence until you have confirmed your booking by responding to our confirmation email and you have paid the deposit for the rental of the villa.
2. CHANGES BY YOU
a) Amendments must be confirmed in writing, signed by you or any authorised member of your group. They will come into effect on the day they are received by Miloco Villas. You agree to indemnify Miloco Villas for any reasonable expenses incurred in making an amendment whether or not Miloco Villas succeeds in confirming your request.
3. CANCELLATION BY YOU
a) Any cancellation will only come into effect the day written notice is received by Miloco Villas and will be refunded as shown in the table below.
Days before departure |
Cancellation charge per person |
More than 42 days |
Deposit only (not refundable nor transferable) |
29-42 days inclusive |
50% of the total letting cost (security deposit returned) |
0-28 Days |
100% of the total letting cost (security deposit returned) |
b) You may be able to reclaim these charges under the terms of your insurance policy depending on the reason for your cancellation;
4. GUEST RESPONSIBILITIES AT THE VILLA
a) As part of this contract you hereby agree to guarantee payment for any chargeable services requested by any member of your group either before, during or after your stay.
c) It is an express condition of booking that all party members must have adequate personal liability, accident, medical and cancellation insurance from the date of confirmation. No liability whatsoever shall attach to the owner or the Company in the event of any party member's failure to take out adequate insurance.
d) Please treat the Villa and all property with care and respect. Miloco Villas will be entitled to recover the cost of any damage caused by any member of your group including those in respect of any damage occasioned to the property, its contents or the swimming pool, additional cleaning, telephone, oil and/or electricity costs where applicable or service charges not paid locally before departure from the Villa or from the deposit paid. Please ensure that your insurance policy covers accidental damage to the Villa and its contents.
e) The client and his/her party shall use the property in a good and tenantlike manner and will not damage the property or cause distress, danger or annoyance to any third party. Should any member of the party behave in a manner that is not acceptable by civilised standards, the owner or manager may ask the client and his/her party to vacate the property. In such event no refunds will be made.
e) A deposit is a compulsory component of your holiday to protect the owners and/or management companies of the villas against loss and/or damage pertaining to fixtures, fittings and possessions. The deposit is payable by cheque, bank transfer or by letter of credit card authorisation for 15% of the total letting cost. This deposit is payable with your balance. At the end of the letting the Company, as directed by the owner or the owner's agent, shall be at liberty to deduct such costs as may have been incurred by the client or any of his/her party or guests including those in respect of any damage occasioned to the property, its contents or the swimming pool, additional cleaning, telephone, oil and/or electricity costs where applicable or service charges not paid locally. Such deposit is payable without prejudice to the right to make a claim in respect of damage occasioned to the property or its contents by reason of any act or default on the part of the client, his/her party or guests amounting to any sum greater than 15% of the total letting cost. An owner/management company will refund key deposits within 3 weeks of return home subject to there being no outstanding claim.
f) The cost of telephone calls is not included in the rental of the property. The client shall pay the whole cost of any metered telephone charges incurred during the rental period at the rate specified. Likewise, where indicated on the price list, the cost of oil and/or electricity shall be metered and charged at the rates specified. Such sums shall be deducted from the client's security deposit referred to above or otherwise payable as demanded.
g) Upon arrival at the property the client, with the owner or their agent, shall read and check that the inventory of contents is correct, that the same are in good working order and condition, and where necessary shall verify the electricity, oil and telephone meter readings.
h) At the end of the letting and before departure the client shall, with the owner or their agent, inspect the contents of the property and compare the same against the inventory. It is the client's responsibility to ensure that this is done. Any damage and/or losses, together with the final telephone, electricity and oil meter readings, shall be noted on the property information sheet and the clients shall sign the same. This signature shall thereby verify the facts stated on the said sheet.
i) In the event of the client leaving the property prior to the inventory being checked, then the same shall be checked by the owner or their agent and his/her statement shall be conclusive of the facts stated on the sheet.
j) The client shall keep and leave the property and its contents in the same clean and good order as upon arrival and the client shall be liable for the cost of additional cleaning should the same be necessary as a result of the client's failure to observe this condition.
k) The Villa will normally be available after 16:00 on the day of arrival and, to ensure the accommodation can be prepared for new guests, must be vacated no later than 09:00 on the day of departure. All that is possible will be done to assist with arrival/departure arrangements outside these times but, since the convenience of all our customers is our concern, we reserve the right to impose supplementary charges if the property is not vacated by the time stated.
5. MILOCO VILLAS RESPONSIBILITIES
a)Miloco Villas acts solely as agent for the purpose of the letting of the properties advertised on the website on behalf of the respective owners. Any letting of the properties is made purely on the basis of the Company acting as agent for and on behalf of the owners who are hereby disclosed principals.
b) In the event, for whatever reason, that the property becomes unavailable or is not reasonably fit to be let at the commencement of or during the course of the letting, after the booking has been accepted, the owner shall refund to the client in full the client's deposit and any such other sums as the client may have paid to the Company on the owner's behalf and neither the Company nor the owner shall have any further liability whatsoever to the client or his/her party.
c) The client shall take full and sole responsibility for the safety and conduct of himself/herself and all other members of his/her party. The Company and the owners hereby exclude all liability whatsoever for any injury, loss or damage, howsoever arising, to the client or any member of his/her party so far as the same is capable of being excluded by law.
d) Miloco Villas liability shall in all cases be limited in accordance with international conventions concerning transportation and accommodation.
e) In the event of death, illness or personal injury whilst on holiday during any activity that does not form part of your holiday arrangements booked with Miloco Villas, will, in its sole discretion, offer assistance in helping you resolve any claim you make against a third party.
f) Neither the owner nor the Company shall in any way be liable for the occasional appearance in the property of insects, vermin or other rodents or animals but every reasonable endeavour shall be made to limit or eradicate the same when notified of their presence.
g) Neither the owner nor the Company shall in any way be liable for any noise or disturbance originating beyond the boundaries of the property which is beyond their control.
h) Neither the owner nor the Company shall be liable for any defect in or the breakdown of any mechanical, electrical or other item of equipment, goods or property, including the property itself or the swimming pool, but shall upon the receipt of notice of the same use their best endeavours to effect repairs to or the replacement of any such item within a reasonable time and the client shall not be entitled to any compensation whatsoever in respect thereof.
i) Whilst the Company makes every effort to ensure that the particulars of each property fairly represent and describe the particular property, its surroundings and amenities, and the same have been approved and accepted by the owners of each property as being an accurate and fair description, the Company shall not be liable for any misdescription of the same. None of the ground plans are drawn to scale.
j) Any complaint or claim concerning the condition of the property, its amenities or otherwise shall be directed to and made against the owners of the respective properties and the Company shall not be liable in any way howsoever.
7. TRANSPORT
a)Taxi transfers may be arranged at additional cost to and from the Villa.
b) If you are self-driving please let us know your estimated time of arrival at the Villa.
c) Miloco Villas cannot accept responsibility for guests missing flights for any reason or mislaying or destroying travel documents, and no credit or refund will be given if you fail to take up a component of your holiday as a result.
d) Miloco Villas is not responsible for any flight delays.
8. ANY PROBLEMS
(a) In the event of any dissatisfaction or complaint concerning the letting the client shall notify the owner or their agent and the Company immediately thereof, and confirm the same in writing in any event within seven days of the date of the termination of the letting. No liability whatsoever shall attach to the owner or the Company in the absence of such written notification.
9. SETTLEMENT OF ACCOUNTS
a) If the booking is made 8 weeks prior to the intended start date a deposit of 30% of the total letting cost shall be due. The balance of the letting cost shall be paid not later than 8 weeks prior to the start date of the letting. If the balance is not paid by the due date, The Company shall be at liberty and without notice to treat such non payment as a cancellation of this agreement but the client and the deposit shall thereby be forfeited without prejudice to the Company's legal right to claim the balance of the letting cost.
b) If a booking is made less than eight weeks prior to the intended start date of the letting then the whole of the letting cost shall be paid together with the security deposit referred to below.
b) Payments should be made by Bank Transfer to our Account as follows:
Bank: Barclays Bank
Account Name: Milo Music Limited
IBAN No: GB40BARC20776710381667
Sort Code: 20-77-67
Account No: 10381667
Swift Code: BARCGB22
b) In the Villa and upon your request, Miloco Villas may make purchases on your behalf (such as catering) both before and during your holiday. To enable us to do so, credit card details will be held as a guarantee. Please note that any such purchases must be settled in full prior to your departure from the villa.
c) We can accept payment by Visa, Mastercard, Delta and Maestro payments will be processed in £ Sterling only. Any credit card charges will incur a charge of 2.5% to cover the credit card charges; no charges are levied on debit card payments.
d) Prices shown in £ sterling or Euros are correct at the time of booking (although still subject to errors & omissions) and are subject to surcharge only as a result of government action, such as the imposition of VAT or other taxes. The right is reserved to revise prices at any time and these will become effective immediately for all bookings taken after the website is updated. No price increases will apply once full payment has been received. Prices are normally based on weekly durations and are calculated from your arrival date.
11. GENERAL
a) These booking conditions and any matters arising from them are subject to and governed by English law. To the best of our knowledge all details are accurate. Milo Music Limited is registered in England No: 1808206.